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You can find answers to our most commonly asked questions.

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If you need to cancel or reschedule, please call us as soon as you can.

Click here for the pricing list.

Yes, we have HICAPS available. Please check with your health care provider.

Yes, Acumend has TGA approval.

Acupuncture for health

Acupuncture needles are very thin, so many people don’t even feel them being inserted. Some people may feel a mild sensation, like a slight pinch or prick, but it is usually brief and not uncomfortable.

Acupuncture is considered a safe and effective form of treatment that can be beneficial for a wide range of people. However, there are some cases where it may not be suitable or require special consideration.

Most adults and children can have acupuncture. Pregnant women should also inform their acupuncturist, as certain acupuncture points are not recommended during pregnancy.

Overall, acupuncture can be a helpful treatment option for many individuals, but it’s important to speak with your healthcare provider to determine if it’s right for you.

The number of acupuncture sessions will depend on various factors such as the condition you are seeking treatment for, your overall health, and your response to treatment.

Our acupuncturist will determine the best number of treatments for your unique needs.

Yes, acupuncture cover is included under some extras private health insurance policies in Australia. Our clinic is equipped with HICAPs so you can claim on-the-spot. Please check with your health insurance provider for more information.

Yes, our Acupuncturist is registered with AHPRA.

Remedial massage

Remedial massage is focused on treating specific musculoskeletal conditions, injuries, and chronic pain. It involves an initial assessment, use of advanced techniques, and integration of other modalities such as stretching and exercise therapy.

Remedial massage is more targeted and therapeutic than other types of massage, and is a great option for those with chronic pain, injuries, or specific musculoskeletal conditions.

Remedial massage is covered under most Australian health insurance providers, a part from HCF. Our clinic is equipped with HICAPs so you can claim on-the-spot. Please check with your health insurance provider for more information.

A remedial massage treatment lasts 60 minutes. To ensure that you receive the full 60-minute treatment, we kindly request that you arrive at least five minutes prior to your scheduled appointment. This will allow you to comfortably fill out any necessary forms and discuss any specific concerns you may have with your therapist.


Reflexology should not hurt, but you may experience mild discomfort or sensitivity during the treatment, especially if you have tender or sensitive areas on their feet. If you experience pain or discomfort, it’s important to communicate with our Reflexologist.

No, reflexology is not covered by private health insurance.

Chinese herbal formulas

We take great care in catering to our patients’ needs, and we understand that supplement regimes need to be convenient. We offer a wide range of traditional Chinese herbal formulas that come in the form of black pills and capsules, which are easy to swallow and can be taken on-the-go.

Yes, Chinese herbal formulas can be used in combination with other treatments such as including Western medicine, acupuncture, massage, and other complementary therapies. However, it’s important to inform your healthcare provider of all the treatments you are using to avoid potential interactions or contraindications.

The best way to determine which Chinese formula is right for you is to consult with a licensed TCM practitioner. At Acumend, our practitioner will conduct a comprehensive assessment of your symptoms, medical history, and overall health to determine the underlying imbalances and recommend a personalised formula.

Medication review and education

The information needed for a medication review includes a list of all the medications you are currently taking, including prescription drugs, over-the-counter medications, and any supplements or herbal remedies. You should also provide information about any allergies or adverse reactions you have had to medications in the past, as well as any medical conditions you have.

During a medication review, a healthcare professional will evaluate your medications to ensure that they are being used safely and effectively. This may involve checking for drug interactions, identifying potential side effects, and assessing whether your medications are still necessary. The healthcare professional may also provide recommendations for changes to your medications or dosages if necessary.

The benefits of a medication review include improving the safety and effectiveness of your medications, reducing the risk of adverse reactions or drug interactions, and potentially reducing healthcare costs. A medication review can also help you better understand your medications and how to use them properly.


Micro-needling can be uncomfortable, but most people tolerate the treatment well. A topical anaesthetic may be applied prior to the procedure to help minimise any discomfort. Some people may experience redness, swelling, or minor bruising after the treatment.

After a micro-needling session, it is common to experience redness, swelling, and mild discomfort for several hours or even a few days. It is important to avoid direct sunlight and use a broad-spectrum sunscreen for at least a week after the procedure. You should also avoid using any harsh skincare products or exfoliants for several days.

The frequency of micro-needling treatments depends on the individual and their skin concerns. Generally, a series of treatments spaced 4-6 weeks apart may be recommended for optimal results. After the initial series of treatments, maintenance treatments may be recommended every 6-12 months.

To prepare for a micro-needling treatment, it is important to avoid direct sunlight and tanning for at least a week before the procedure. You should also avoid using any retinoids or exfoliating agents for several days before the treatment. It is important to inform your provider of any medications you are taking or medical conditions you have that may affect the treatment.

LED light therapy

Yes, LED light therapy is generally considered safe. The light used in LED therapy is non-ionising, which means it doesn’t have the same harmful effects as ultraviolet (UV) light.

Different colours of light are used in LED light therapy to target specific skin concerns. Red light is used to stimulate collagen production, blue light is used to kill acne-causing bacteria, and green light is used to reduce pigmentation.

Yes, LED light therapy is safe for all skin types. We adjust to the appropriate wavelength and intensity of light for each individual’s skin concerns.

Guided meditation

No, however we do recommend you wear something comfortable. Feel free to being a meditation cushion if you would like that extra support.

Can guided meditation be used to help manage specific conditions?


The EMSELLA helps patients to restore the control of their bladder, pelvic floor muscles and eliminate incontinence or any kind of intimate discomfort. This technology is also a non-invasive procedure where patients remain fully clothed.

The EMSELLA is the only procedure that targets pelvic floor muscles and causes deep pelvic floor stimulation because of HIFEM® technology.

Other procedures such as intravaginal electrostimulation have a risk of burns and lack the effect as the electrical current treats tissue only superficially, not even mentioning the need to insert the disposable vaginal probe.

Comparing to Kegels, patients are not able to properly contract pelvic floor muscles, build the routine to do Kegels at least three times per day and do them in hundreds of repetitions to see some results.

The EMSELLA is suitable for both men and women who are experiencing symptoms of pelvic floor dysfunction, such as urinary incontinence, pelvic pain, or difficulty with sexual function. It may be particularly useful for individuals who have weakened pelvic floor muscles due to aging, childbirth, or other medical conditions.

Yes, the EMSELLA is a non-invasive medical device that uses high-intensity focused electromagnetic (HIFEM) technology to stimulate the pelvic floor muscles, which can help improve muscle strength and alleviate symptoms of pelvic floor dysfunction.

No, the procedure is completely painless and the procedure feels like an intense pelvic floor workout.


The EXILIS ULTRA 360 is suitable for a wide range of individuals who want to improve the appearance of their skin and body. It can be used on men and women of all ages and skin types who have concerns such as loose sagging skin, fine lines and wrinkles, stubborn fat and uneven texture, skin tone.

EXILIS SYSTEM 360 meets strict safety standards. The embedded Energy Flow Control system ensures that the exact amount of energy is delivered during the treatment. The integrated cooling allows your provider to target heat to proper skin depth to achieve the best results, while maintaining patient comfort.

The number of recommended treatments will depend on your individual needs. Most patients undergo between 2 to 4 treatments scheduled on a weekly basis. Each treatment of a specific body part usually takes between 15 to 30 minutes. This can vary depending on the treated area, treated indication, and other factors.

During treatment, the EXILIS ULTRA 360 applicator is placed directly on the skin, and the radiofrequency and ultrasound energy is delivered through the device. The sensation during treatment can vary depending on the individual and the area being treated, but many people report feeling a warming or heating sensation as the energy is delivered to the skin.

Cosmetic acupuncutre

During a cosmetic acupuncture treatment, fine needles are inserted into specific points on the face, scalp, and body. The insertion of the needles into the skin stimulates the production of collagen and elastin, which can help to reduce the appearance of fine lines, wrinkles, and other signs of aging.

Cosmetic acupuncture is generally not painful, but you may feel a slight sensation or a mild prickling or tingling sensation when the needles are inserted. Cosmetic acupuncture needles are very fine and are inserted shallowly into the skin, causing little to no discomfort.

Results may vary depending on age, skin type, and lifestyle habits, and it’s important to consult with a licensed practitioner to determine if cosmetic acupuncture is right for you.

It can potentially reduce fine lines and wrinkles, improve skin texture and tone, reduce puffiness and dark circles, and relax the body.

Cosmetic acupuncture is generally safe and effective for all skin types, including dry, oily, combination, and sensitive skin.

However, some individuals may be more sensitive to the needle stimulation than others, and may experience slight redness or swelling at the needle insertion points. If you have very sensitive skin or a skin condition such as rosacea, it is important to discuss this with your acupuncturist before starting treatment.

This will depend on many factors such as your age, skin condition, and lifestyle habits. In general, you may start seeing some immediate results such as improved skin texture, a more even skin tone, and a reduction in puffiness around the eyes.

However, more noticeable and long-lasting results, such as a reduction in fine lines and wrinkles, typically take several sessions, and can take up to several months to become fully visible.

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Our team will be able to help you with any questions about your health concerns and how we may be able to help you.

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5 Hackney Road,
Hackney 5069 SA
ACMA 3456
APHRA CMR0002116673

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