Shipping +
refund policy

Read about Acumend’s shipping + refund policy below.
Returns policy

Our returns policy is in addition to your rights under the Australian Consumer Law because we want you to be satisfied with your purchase. Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.
Acumend will accept product returns and provide you with an exchange, refund or repair where:

  • The product is faulty or is not of acceptable quality, or
  • Significantly different to those shown or described to you, or
  • The product is not fit for its intended purpose, or
  • The product is unsafe, and

Requirements for returned products:

  • The item must be returned within 7 days of purchase
  • You must provide an original receipt, online tax invoice or other adequate proof of purchase.
  • The item must not have been used or damaged in any way including that
  • It is in its original packaging including manuals, pamphlets and all accessories;
  • It is unopened, unused and in its original saleable condition
  • The product is not one on which a change of mind return is not available (see below).

Products that cannot be returned:

  • Herbal formula and supplements

Acceptable quality takes into account what would normally be expected for the type of product and cost.

Shipping

Standard shipping – $15
Free shipping for orders over $250

We always aim to dispatch your order within 2-3 working days. For most destinations, you will receive your order within 4-7 working days however, some remote destinations may take a little longer.

Once purchased and dispatched, Acumend takes no responsibility for freight delays.

Once orders are placed, they are not able to be edited, added to or cancelled.

If a product is out of stock, you will be out of notified within 24 hours.

Tracking your order

You will receive an email with your tracking information once your order has been processed.

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